Return And Refund Policy

Refund & Return Policy

Thank you for shopping at Pixotric LLC. We want you to love your purchase, but if you are not completely satisfied, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unwashed, and in the same condition that you received it

  • Have all original tags and packaging

  • Be returned within 14 days of delivery

Items that have been worn, washed, or damaged by the customer are not eligible for return or exchange.

2. Non-Returnable Items

Certain types of goods are exempt from being returned:

  • Sale or clearance items

  • Gift cards

  • Items purchased using a discount code

  • Custom-made or personalized jeans

3. Exchanges

If you need a different size or color, please contact us within 14 days of receiving your order.
We will provide the return address and instructions.
Once we receive and inspect your returned item, we’ll ship the replacement to you.

Note: Customers are responsible for return shipping costs unless the product is defective or damaged.

4. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at pay@pixotricstore.com with:

  • Your order number

  • Photos of the damaged item

  • A short description of the issue

We will replace the item or issue a full refund once verified.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original method of payment within 5–10 business days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; it may take some time before your refund is posted.

  3. Then contact your bank.

If you’ve done all this and still have not received your refund, please contact us at pay@pixotricstore.com.

7. Order Cancellations

Orders may be cancelled within 12 hours of placing them if they have not been shipped yet.
Once shipped, we are unable to cancel or change the order.

8. Shipping Returns

To return your product, you should mail it to the address provided in your return approval email.
Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

9. Contact Information

For any questions related to returns or refunds, please contact us:
📧 pay@pixotricstore.com

Pixotric LLC
Address: 1001 S Main St, Ste 500, Kalispell, MT 59901, United States
Phone: (+1) 609 416 3959
Email: pay@pixotricstore.com